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1. Order Process; Acceptance; Additional or Conflicting Terms

(a) “Sales Documents” include any quotation, proposal, statement of work (“SOW”), order confirmation,
order acceptance and invoice issued in writing by Seller. Buyer’s purchase of Products (defined
below) from Seller, and any Services (defined below) Seller provides, will be governed solely by these
Terms and the Sales Documents (collectively, the “Contract”). In no event will Buyer’s terms in any
purchase order or otherwise apply to, nor will Buyer’s proposed additional or different terms modify, the
Contract unless Seller expressly includes the proposed terms in the Sales Documents. Seller hereby
objects to and rejects any additional or different terms or conditions proposed by Buyer or
contained in any purchase order, commercial document or other correspondence from Buyer,
regardless of any knowledge Seller may have of such terms, and such terms will not bind Seller
or be applicable to the transaction (even if Buyer’s purchase order is referenced in the Sales
Documents). If any of these Terms conflict with the Sales Documents, the specific terms in the
applicable Sales Documents will prevail over these Terms. The applicable terms of any revised or later
Sales Document will control over such terms in a prior, similar Sales Document. No other terms or
changes, modifications, amendments or waivers of any terms in a Contract will apply to Seller unless in
writing and signed by an authorized officer of Seller.

(b) All sales of products and any other goods sold by Seller (individually, “Product” and collectively,
“Products”) and any services provided by Seller related to such Products (“Services”) are contracts
entered into in South Carolina and then only in accordance with the Sales Documents.

(c) Seller will sell Products and provide Services to Buyer in the quantities and at the times set forth in the
Sales Documents. Buyer may order Products by submitting written purchase orders that reference
Product(s), quantity per Product, and requested delivery date. Buyer may request Services by
submitting an SOW at least four (4) weeks prior to the requested performance date describing Services
and referencing a performance date. All orders and requests submitted to Seller for Products or
Services are subject to acceptance by Seller and only the terms of the Sales Documents will apply.
For Services, each SOW must also be signed by an officer of Seller to be effective. Seller’s
acceptance may be in writing (such as via an order confirmation), including via email, or by delivery of
Products to Buyer or performance of Services for Buyer.

(d) Buyer may not cancel or change a Contract except with the prior written consent of Seller. Seller may
change a Sales Document at any time to correct mathematical or clerical errors

2. Prices; Payment

(a) All prices for Products and Services will be as specified by Seller in its Sales Documents. If no price has been specified in the Sales Document, the price will be Seller’s standard price in its catalogs or price lists in effect at the time of delivery. All prices from Seller must be in writing and may be changed at any time. Buyer will also reimburse Seller for all reasonable travel and out-of-pocket expenses incurred by Seller in connection with the performance of Services.

(b) The price does not include any sales, use, personal property, excise, transfer or other tax, nor any duties or assessment, arising out of or related to Products, Services, or their respective purchase and sale which may be imposed by any governmental authority, all of which will be the obligation of, and paid by, Buyer. In the event that Seller pays any such tax, duty or assessment, Buyer will reimburse Seller in accordance with the terms of Section 2(c). Buyer is responsible for obtaining and providing to Seller any certificate of exemption or similar document required to exempt any sale from sales, use or similar tax liability.

(c) Unless expressly specified otherwise in the Sales Documents, Buyer will pay all amounts due in full, and without deduction or setoff within thirty (30) days from the date of the invoice (“net 30”), regardless of any dispute or controversy that may arise. The date of payment will be the date Seller receives payment in full. If at any time, in its sole discretion, Seller has any doubt or concern as to Buyer’s financial standing or ability to perform its obligations, Seller may decline to make shipments, except upon receipt of a deposit or other satisfactory security or cash before shipment.

(d) If Buyer fails to make any payments as and when due or otherwise defaults (i) interest will accrue from the date the payment was due until payment is received in full at the lower of 1.5% per month or the maximum amount allowed by applicable law and (ii) Seller may take any or all of the following actions: (1) suspend performance; (2) terminate a Contract for default; (3) require Buyer to pay the full Contract price and any interest, fees and other charges immediately; and (4) take any other actions or pursue any other rights or remedies under applicable law. Buyer will further reimburse Seller for all costs incurred in collecting any late payments, including, without limitation, attorneys’ fees and expenses. Failure by Seller to charge interest on late payments or to exercise its other rights and remedies will not be construed as a waiver of any other legal or equitable remedies.

3. Termination or Suspension

Without limiting Seller’s other rights and remedies available under a Contract, applicable law or in equity, Seller may suspend or terminate performance and delivery, if:

(a) Buyer fails to perform or observe any other obligations under a Contract between Seller and Buyer;

(b) there is a change in the control or management of Buyer;

(c) Buyer ceases to conduct its operation in the normal course of business;

(d) Buyer becomes insolvent or files for bankruptcy or has a bankruptcy proceeding filed against it; or

(e) Buyer makes an assignment for the benefit of creditors, or a receiver, trustee in bankruptcy or similar officer is appointed to take charge of all or part of Buyer’s property.

4. Delivery

Unless otherwise stated in Seller’s order confirmation, all deliveries of Products are Ex Works (Incoterms 2010) Seller’s location in Rock Hill, South Carolina, U.S.A or such other location as designated by Seller. The prices do not include any transportation, insurance, packaging or installation costs and Buyer is responsible for all such costs. Seller may make partial or early deliveries. Notwithstanding any requested delivery dates by Buyer, the delivery date in Seller’s order confirmation will control. Any shipping or delivery schedule, quotation, forecast or commitment is only an estimate and Seller will not be liable for any delay or failure to deliver all or any part of any order for any reason. Seller will not be responsible for any damage to Products caused by a carrier and Buyer’s sole recourse for such damage will be against the carrier.


5. Acceptance

(a) Buyer will inspect all Products immediately upon their delivery and prior to use or resale. Immediately and no later than seven (7) days after delivery of a Product, Buyer must give written notice to Seller of any claim by Buyer based upon any alleged shortage, defect or discrepancy of Products sold, and the notice must indicate the basis of the claim in detail.

(b) Seller will inform Buyer when Services are completed, generally by providing Buyer with a written statement of completion (each, an “Acceptance Report”). At the time of completion and prior to any use by Buyer of serviced Products, Buyer will (i) inspect Services and (ii) notify Seller immediately in writing (by signing and returning the applicable Acceptance Report if one was provided by Seller): (1) unconditionally accepting Services or (2) notifying Seller of any claim by Buyer based upon any alleged fault, defect or discrepancy in Services provided and indicate the basis of the claim in detail.

(c) Buyer’s failure to comply within the times specified in this Section 5 constitutes irrevocable acceptance by Buyer of Products delivered or Services provided and will bind Buyer to pay to Seller the full price of such Products or Services. Products sold will not be returned without Seller’s prior written consent and then only in accordance with Seller’s then return policies.


6. Limited Warranty

(a) Subject to the provisions in these Terms and in the Sales Documents, Seller warrants that: (i) when Products are delivered to Buyer, Products will be free from material defects in materials and workmanship and Products will materially comply with Seller’s published specifications for such Products; and (ii) when Services are performed for Buyer, Services will have been performed in a workmanlike manner (“Limited Warranty”). Buyer must make any Product Warranty Claim (defined in Section 8(a) below) within twelve (12) months after the delivery of a Product (“Product Warranty Period”) or (ii) any Services Warranty Claim (defined in Section 8(b) below) at the time Buyer is notified that Services are completed (“Services Warranty Period”). The Limited Warranty is conditioned upon Buyer following the claims process then in effect, which Seller may change from time to time. The Limited Warranty is limited to the Buyer only and is non-transferable. Buyer is solely responsible for proper selection of Products and their use and application, and Buyer has tested Products or otherwise determined their suitability for Buyer’s intended use.

(b) Any depictions, projections, diagrams, illustrations and other descriptions or other information from Seller or its affiliates, applicable to Products, Services or a Contract, whether included in catalogs or otherwise, are descriptions or approximations only, and do not constitute any specifications, representations, warranties, or guarantees, implicitly or explicitly.


(d) No employee, dealer, distributor, sales representative, or any other person or entity is authorized to offer any different or additional warranties or remedies, or to change the Limited Warranty, without the signature of an authorized officer of Seller.


7. Limited Warranty Exclusions

The Limited Warranty does not cover: (a) damage to Products during or after delivery; (b) normal wear and tear or items that are expendable; (c) user error; (d) use under circumstances exceeding Seller’s specifications or limitations or contrary to any instructions or information from Seller (including those contained in Seller’s operating or maintenance manuals as supplemented from time to time by Seller); (e) unauthorized or improper installation, repair, modification or alteration; (f) use of non-original components; (g) Products sold based on Buyer’s instructions, design, plans or other non-Seller specifications; (h) failure to provide reasonable and necessary maintenance; (i) improper storage; (j) corrosion, erosion, abrasion or similar causes; and (k) accidents.


8. Buyer’s Limited Warranty Claims

(a) Buyer must give Seller written notice of any Products which Buyer alleges do not conform to the Limited Warranty, specifying the alleged non-conformities (each notice, a “Product Warranty Claim”). Any Product Warranty Claim must be made within thirty (30) days after Buyer is aware of the alleged non-conformity and, in any event, within the Product Warranty Period. Buyer agrees to follow Seller’s Product Warranty Claims process, which may include obtaining from Seller a return authorization number in order to return any Product. If Seller requests it, Buyer will return, at its expense, any alleged non-conforming Product to a location designated by Seller for Seller to verify the claimed defect. Seller will have a reasonable opportunity to evaluate the Product Warranty Claim, including inspection of Product or part thereof, to determine whether it meets the Limited Warranty.

(b) Buyer must give Seller written notice of any Services which Buyer alleges do not conform to the Limited Warranty, specifying the alleged non-conformities in writing (on the applicable Acceptance Report if one was provided by Seller) (each notice, a “Services Warranty Claim”). Any Services Warranty Claim must be made at the time Services are completed. Seller will have a reasonable opportunity to inspect Services, including a site visit, to evaluate the alleged non-conforming Services.

(c) The Limited Warranty expires when, and no claims may be made after, the Product Warranty Period or Services Warranty Period, as applicable, ends. Any Product Warranty Claim made after the Product Warranty Period or any Services Warranty Claim made after the Services Warranty Period is not a valid claim.

(d) For any Products which Seller determines do not conform to the Product Limited Warranty, Seller’s sole liability and obligation, and Buyer’s sole and exclusive remedy, will be, at Seller’s choice, to either repair or replace such non-conforming Product or to refund the purchase price. For any Services which Seller determines do not conform to the Services Limited Warranty, Seller’s sole liability and obligation, and Buyer’s sole and exclusive remedy, will be, at Seller’s choice, to correct or repeat such Services or to refund to Buyer the price Buyer paid for such non-conforming Services.

(e) If the inspection of a Product or part thereof does not disclose any failure to conform to the Limited Product Warranty, Seller will make repairs at a reasonable charge, which charges may include the cost of parts, labor and transportation, and Buyer will be responsible for paying for all such charges and the cost to ship Product back to Buyer.


9. Limitations; Exclusions


(b) Seller is not responsible for any injury or damage resulting from the use or application of Products or Services, alone or in conjunction with other products.



10. Indemnity

Buyer agrees to indemnify, defend and hold harmless Seller and its affiliates, and their respective officers, directors, employees and agents, from any and all claims, actions, suits, damages, liabilities, costs, obligations, and expenses (including attorneys’ fees and expenses) arising out of or relating to (a) selection, application, use or incorporation of Products, (b) any processing or modification of Products in any manner by Buyer, its employees, or agents, (c) violation, misappropriation, or infringement of any patent, trademark, copyright or other intellectual property rights of any person or entity arising out of or related to compliance with Buyer’s design, specifications or instructions or Buyer’s use of a Product with other goods, (d) use of a Product or Services exceeding Seller’s specifications, limitations or recommendations, (e) any breach by Buyer of any terms of a Contract, and (f) any violation of law or regulation, intentional or negligent act, or misrepresentation by Buyer, its employees or agents.


11. Insurance

Buyer will maintain commercial general liability, personal injury and property damage insurance policies, including wrongful death coverage, in reasonable amounts consistent with industry standards with a nationally recognized insurance company.


12. No License

Buyer agrees and confirms that Seller’s sale of Products and providing Services do not grant to Buyer any license or intellectual property or similar right applicable to or in Products or Services, or in any estimates, projections, drawings, illustrations, calculations, installation instructions or other document or information Seller provides to Buyer, and Buyer waives any and all such rights. Seller retains ownership and control over all intellectual property including patents, trademarks, copyrights and goodwill applicable to or arising out of Products and Services. Buyer will not name or designate any Seller information or Products or Services in any patent application. Buyer may not alter or remove, and will abide by, any patent, trademark, copyright, trade secrets, proprietary or other notices, serial numbers, labels, tags or other identifying marks, symbols or legends contained on or in Products (including containers or packages) or Services.


13. Confidential Information

All confidential or proprietary information (“Confidential Information”) provided by Seller to Buyer will not be used by Buyer (except as necessary internally for use of Products) and will not be disclosed by Buyer to any person or entity unless the disclosure is agreed to in writing by Seller. Information generally available to the public is not Confidential Information of Seller.


14. Security Agreement

Buyer grants Seller a continuing first priority purchase money security interest in all Products sold or delivered to it and to the proceeds of those Products (collectively, the “Collateral”) to secure the full payment of the purchase price of Products and all other obligations of Buyer arising out of a Contract. Buyer authorizes Seller to file on Buyer’s behalf all financing statements, continuation statements and other documents necessary or desirable to establish, perfect, maintain, preserve and enforce Seller’s security interest in the Collateral.


15. Relationship; No Waiver; Severability

Seller is an independent contractor. Nothing in a Contract will be construed as creating a partnership, association or joint venture between the parties. Buyer will have no power or authority to enter into any commitment on behalf of or otherwise bind Seller on any matter including making any representation, warranty or covenant on behalf of Seller. No employee of either party will be deemed to be an employee of the other party. No delay or failure by Seller to exercise or enforce any of its rights or remedies under a Contract will be construed as a waiver of such rights or remedies. The express waiver of any right or remedy in a particular instance will not constitute a waiver of that right or remedy in any other instance. If any provisions of these Terms or any Sales Documents are held to be invalid, illegal or unenforceable by any court of competent jurisdiction, such provision(s) will be deemed to be severable and these Terms and any Sales Documents will then be construed and enforced in accordance with the remaining provisions.


16. Limitation on Actions

Buyer must commence any action or proceeding that arises out of or relates to a Contract, Seller’s breach of a Contract, Products or Services within the earlier of: (a) one (1) year after the claim or cause of action has accrued; or (b) the period prescribed by applicable statute of limitation or repose. Any action or proceeding Buyer does not commence within such period will be forever barred. The Contract contains Buyer’s sole and exclusive remedies relating to a Contract, Products or Services regardless of the theory of recovery.


17. Force Majeure

Seller will not be liable, and its performance (and delivery dates and delivery periods) will be deemed extended, for any delays or failure to perform directly or indirectly resulting from events and causes beyond its reasonable control, including accidents, acts of God, acts and omissions of any governmental authority, declared or undeclared wars, terrorism, explosions, strikes or other labor disputes, fires and natural calamities (including floods, earthquakes, storms and epidemics), changes in the law, delays in obtaining or the inability to obtain labor, materials, Products or Services through usual sources at normal prices, or the failure of Seller’s suppliers to furnish parts or other goods.

18. Choice of Law; Venue

The transaction and Contract, and any matter, dispute or controversy arising out of or relating to the transaction, Contract or Products or Services will be governed by South Carolina law, excluding its conflicts of law principles, and the provisions of the 1980 United Nations Convention on the International Sale of Goods (“UNCISG”) are expressly excluded. Buyer and Seller agree that the South Carolina State Courts and the United States District Court for the District of South Carolina, will constitute the sole and exclusive judicial forum(s) and venue and, therefore, will have sole and exclusive jurisdiction over the adjudication and resolution of any and all matters, disputes and controversies arising out of or relating to a transaction, Contract, Products or Services; except with respect to Seller’s claim or any action instituted by Seller (a) for equitable or comparable relief including an action for temporary or permanent injunctive relief, (b) for recovery of possession of Products, such as replevin, claim and delivery, attachment or the like or (c) to collect any amounts owed by Buyer.

19. Non-Assignment; Entire Agreement

Buyer may not assign all or any portion of its rights or obligations under a Contract without Seller’s prior written consent, and any attempted assignment without that consent will be void. A Contract contains the entire agreement of the parties relating to the subject matter and supersedes all previous and contemporaneous agreements, understandings, usages of trade and courses of dealing, whether written or oral (except any non-disclosure or confidentiality agreement, the terms of which shall continue in effect according to its terms).

20. Miscellaneous

A Contract will be binding on, and will inure to the benefit of, the parties and their respective successors, heirs and permitted assigns. The section headings are for reference purposes only and will not affect in any way the meaning or interpretation of these Terms. Any consent, approval or agreement required or allowed by Seller may be given or withheld by Seller in its sole discretion and must be in writing and signed by an officer of Seller to be effective. As used herein, the words “including”, “include” and “includes” will be exemplary only, and will not be construed as limiting the word or phrase to which it relates.